Category Archives: Work

IT Service Improvement: The Help Desk

TheHelp Desk is a key area for an IT service that is often neglected. The industry is plagued by poor relationships between service providers and customers. As service providers, we have little understanding of our customer’s current business, aspirations and … Continue reading

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IBM and The Coffee Machines

Back in June 1999 I attended a day of assessments for a post at IBM Hursley for a programmer’s post.

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