Category Archives: Leadership

How to Improve Service and Lower Costs

Focus on the systems that provide value How you view a problem is the key to the way you solve it. If our focus is on anything but the systems that provide value we will be driving waste into our … Continue reading

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Improving the Information Service

A grab bag of ideas: Focus on business value Nothing else matters. Provide a great interface At these levels: Technically Personally It should be: Easy to access Responsive Reliable Make people feel good Build a solid, agile infrastructure You’re going … Continue reading

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Five Questions for Mentors

The questions are: How is it going? What are you learning? What are you goals? How can I help you? How am I doing as a helper?

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Success in IT Service Delivery

Quite often, the success of an IT solution is judged in terms of: Schedule Budget Scope Sometimes people include: Quality Customer satisfaction However, the true criteria for success is whether or not your solution meets both real and perceived business … Continue reading

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My Strengths

According to the Clifton Strengths Finder, my top 5 strengths are: Learner Intellection Ideation Analytical Connectedness

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Giving Feedback

From a course I went on: Be constructive Focus on positives Focus on the behaviour, not the person Talk about your observations, not your evaluations Give examples Favour pull over push Encourage self-appraisal Know why you are giving feedback – … Continue reading

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Providing a Better Information Service Using Antique Hardware

The Great Mouse Switch An organisation took the following measures: It got rid of all the new-fangled optical mice, and replace them with old-fashioned mechanical ones (the ones with the little balls in them). Managers of the IT department were made personally … Continue reading

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Free John Maxwell MP3s

John Maxwell is an author and speaker and pastor who has written over 50 books, primarily on leadership. The following websites appear to host free MP3s of his material: http://www.vitalifefitness.com/audio/by/artist/john_maxwell http://server.firefighters.org/2002catalog.asp http://freebiesforlife.blogspot.com/2008/01/free-download-john-maxwells-favorite.html http://odeo.com/episodes/11396763-Dr-Bill-Bright-and-John-C-Maxwell-Episode-26 http://gochristfellowship.com/grow-deep/sermon-archives/ You can also download MP4 videos here: http://www.cbn.com/media/index.aspx?s=/vod/JohnMaxwell_091307&title=The%20700%20Club&prgm=700club … Continue reading

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Limiting God’s Power

There is a relationship between our perceptions and God’s power in our lives: Our perception of God places limits on what he can achieve in us. Our perception of ourselves limits what he can achieve through us.

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Possibilities for Training

Some time ago, I realised that it is no good relying on my employer to look after my training and development needs. I am fortunate enough to work for an organisation that takes these issues seriously, but even so, they are ultimately my … Continue reading

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