Category Archives: Customer Service

BJH Windows and Conservatories: A Review

The Requirements Some months back we decided we needed to have a glazier: Replace our front door and the window above it Replace the two faulty double glazing units in our back bedroom After obtaining several quotes we settled on … Continue reading

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Wilkinson Plus, Wilkinson Minus

Someone on one of the Money Saving Expert‘s forums described an offer where you sign up for a free month’s trial at Wilkinson DVD‘s, and you receive a free boxed retail DVD from a list. The idea was that you get the free DVD … Continue reading

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Barclays Bank, Barclays Bank, Great Little Product but the Communication Stank

I don’t have a problem with Barclays policies, but I do have a problem with the way they communicate them. Last October I arranged a mortgage with Barclays. It was a good rate and they offered a good flexible features. … Continue reading

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Information for Laptop Users?

I got the details of this story first-hand from the people involved. I’m reproducing it here because I think it highlights some of the things that can go wrong when an IT department tries to communicate with clients about technical … Continue reading

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